Medical Information (MI)
We provide bilingual (English and French) medical information call center (MICC) support across Canada for on-label information and as directed by clients. Our process provides the flexibility to handle all incoming inquiries through validated channels 24/7.
EXPERTISE
Integrated MI Solutions for Informed Decisions
Our Medical Information (MI) services complement pharmacovigilance by providing accurate, compliant responses to inquiries from healthcare professionals (HCPs) and patients. Tailored to the Canadian context, we ensure bilingual support that aligns with Health Canada guidelines, fostering product confidence and seamless integration with drug safety (AE) and product quality complaints (PQC) monitoring.
Discover our key offerings, customizable to your needs. While these highlight frequent services, we adapt for specialty medications or global queries.
OUR SOLUTIONS
Core MI Services
Discover our key offerings, customizable to your needs. While these highlight frequent services, we adapt for specialty medications or global queries.
Provide expert, end-to-end responses to medical questions, ensuring clarity and compliance in English and French. This includes product details, usage guidance, and off-label discussions, with proactive follow-up for unresolved issues.
Key Components:
- Initial intake and triage of inquiries
- Research using validated sources
- Drafting and reviewing responses
- Documentation for audit trails
Escalation to PV for AE signals
Our validated MI recording tool with audit trail and record retention ensures traceability of medical queries, flags reported AEs & PQCs to meet GVP & GMP compliance requirements.
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With automated dashboards, trending analysis of all incoming medical queries can be achieved for proactive identification of end-user knowledge gaps to customize product trainings, the need for product material clarity and flag off-label use.
Build your team's capability with GVP-compliant programs on inquiry handling and AE recognition. Tailored onboarding and periodic sessions ensure everyone—from call agents to executives—contributes to informed, safe communications.
Training Highlights
- Scenario-based simulations for real-world queries
- Bilingual delivery for Canadian compliance
- Focus on integration with PV reporting
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Book A Discover Call
Book a discovery call with a Zenith PV senior partner today to discuss your needs, uncover gaps, and kickstart your compliance journey.
Ensuring Regulatory Mastery in MI
All services adhere to Health Canada, FDA, and EMA standards, with emphasis on Vanessa's Law for hospital ADR reporting. We integrate MI seamlessly with PV for AE escalation, signal detection, and aggregate reporting.
Reduces compliance risks through transparent processes
Builds physician and patient trust in your brands
Supports mid-sized pharma with boutique, scalable solutions
English 
French