{"id":1719,"date":"2025-10-09T06:44:22","date_gmt":"2025-10-09T10:44:22","guid":{"rendered":"https:\/\/zenithpv.ca\/?page_id=1719"},"modified":"2026-01-22T15:25:45","modified_gmt":"2026-01-22T20:25:45","slug":"medical-information","status":"publish","type":"page","link":"https:\/\/zenithpv.ca\/en\/services\/medical-information\/","title":{"rendered":"Medical Information (MI)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1719\" class=\"elementor elementor-1719\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-388dcd2 e-con-full e-flex e-con e-parent\" data-id=\"388dcd2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-dec2c37 e-con-full e-flex e-con e-child\" data-id=\"dec2c37\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d01535 elementor-widget elementor-widget-hub_fancy_heading lqd-el-has-inner-anim\" data-id=\"4d01535\" data-element_type=\"widget\" data-settings=\"{&quot;enable_split&quot;:&quot;true&quot;,&quot;split_type&quot;:&quot;words&quot;}\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69d747f5b7da8\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h1 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title ld-gradient-heading lqd-highlight-custom lqd-highlight-custom-2 lqd-split-words h1\"  data-split-text=\"true\" data-split-options='{\"type\":\"words\"}'> Medical Information (MI)<\/h1>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-901c16b elementor-widget__width-initial elementor-widget elementor-widget-hub_fancy_heading lqd-el-has-inner-anim\" data-id=\"901c16b\" data-element_type=\"widget\" data-settings=\"{&quot;enable_split&quot;:&quot;true&quot;,&quot;split_type&quot;:&quot;lines&quot;}\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69d747f5b8222\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<p class=\"ld-fh-element d-inline-block pos-rel  lqd-highlight-classic lqd-highlight-grow-left lqd-split-lines p\"  data-split-text=\"true\" data-split-options='{\"type\":\"lines\"}'> We provide bilingual (English and French) medical information call center (MICC) support across Canada for on-label information and as directed by clients. Our process provides the flexibility to handle all incoming inquiries through validated channels 24\/7. <\/p>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2244e05 e-con-full e-flex e-con e-parent\" data-id=\"2244e05\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4f508a9 e-con-full elementor-hidden-tablet e-flex e-con e-child\" data-id=\"4f508a9\" data-element_type=\"container\">\n\t\t\t\t<div data-parallax=\"true\" data-parallax-options=\"{&quot;ease&quot;:[&quot;linear&quot;],&quot;start&quot;:&quot;top bottom&quot;,&quot;end&quot;:&quot;bottom+=0px top&quot;}\" data-parallax-from=\"{&quot;y&quot;:&quot;0px&quot;,&quot;scaleX&quot;:1.1,&quot;scaleY&quot;:1.1,&quot;transformOrigin&quot;:&quot;50% 50% 0px&quot;}\" data-parallax-to=\"{&quot;y&quot;:&quot;px&quot;,&quot;scaleX&quot;:1,&quot;scaleY&quot;:1,&quot;transformOrigin&quot;:&quot;50% 50% 0px&quot;}\" class=\"elementor-element elementor-element-b9a331a elementor-absolute elementor-widget elementor-widget-ld_fancy_image\" data-id=\"b9a331a\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"ld_fancy_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"lqd-imggrp-single d-block pos-rel \">\n\t\t\t<div class=\"lqd-imggrp-img-container d-inline-flex pos-rel align-items-center justify-content-center \">\n\t\t\t\t\t\t\t\t<figure class=\"w-100 pos-rel\">\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1728\" height=\"2304\" src=\"https:\/\/zenithpv.ca\/wp-content\/uploads\/2025\/10\/medi-info.jpg\" class=\"attachment-full size-full wp-image-2572\" alt=\"\" srcset=\"https:\/\/zenithpv.ca\/wp-content\/uploads\/2025\/10\/medi-info.jpg 1728w, https:\/\/zenithpv.ca\/wp-content\/uploads\/2025\/10\/medi-info-225x300.jpg 225w, https:\/\/zenithpv.ca\/wp-content\/uploads\/2025\/10\/medi-info-768x1024.jpg 768w, https:\/\/zenithpv.ca\/wp-content\/uploads\/2025\/10\/medi-info-9x12.jpg 9w, https:\/\/zenithpv.ca\/wp-content\/uploads\/2025\/10\/medi-info-1152x1536.jpg 1152w, https:\/\/zenithpv.ca\/wp-content\/uploads\/2025\/10\/medi-info-1536x2048.jpg 1536w\" sizes=\"(max-width: 1728px) 100vw, 1728px\" itemprop=\"image\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-997fd2d e-con-full e-flex e-con e-child\" data-id=\"997fd2d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa68b9b elementor-widget__width-initial elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"fa68b9b\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69d747f5b9870\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h6 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h6\"  > EXPERTISE<\/h6>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6245220 elementor-widget elementor-widget-spacer\" data-id=\"6245220\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-796f6fc elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"796f6fc\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69d747f5b9b9f\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h2 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h1\"  > Integrated MI Solutions for Informed Decisions<\/h2>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa88bfc elementor-widget__width-inherit elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"fa88bfc\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69d747f5b9ecd\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<p class=\"ld-fh-element d-inline-block pos-rel  lqd-highlight-classic lqd-highlight-grow-left p\"  > Our Medical Information (MI) services complement pharmacovigilance by providing accurate, compliant responses to inquiries from healthcare professionals (HCPs) and patients. Tailored to the Canadian context, we ensure bilingual support that aligns with Health Canada guidelines, fostering product confidence and seamless integration with drug safety (AE) and product quality complaints (PQC) monitoring.<\/p>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f55832e elementor-widget__width-inherit elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"f55832e\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69d747f5ba187\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<p class=\"ld-fh-element d-inline-block pos-rel  lqd-highlight-classic lqd-highlight-grow-left p\"  > Discover our key offerings, customizable to your needs. While these highlight frequent services, we adapt for specialty medications or global queries.<\/p>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2817a0 e-con-full e-flex e-con e-parent\" data-id=\"e2817a0\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-851108f e-con-full e-flex e-con e-child\" data-id=\"851108f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab70c59 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"ab70c59\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69d747f5ba449\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h6 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h6\"  > OUR SOLUTIONS<\/h6>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de1f5de elementor-widget elementor-widget-hub_fancy_heading lqd-el-has-inner-anim\" data-id=\"de1f5de\" data-element_type=\"widget\" data-settings=\"{&quot;enable_split&quot;:&quot;true&quot;,&quot;split_type&quot;:&quot;words&quot;}\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69d747f5ba6e8\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h2 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left lqd-split-words h2\"  data-split-text=\"true\" data-split-options='{\"type\":\"words\"}'> Core MI Services<\/h2>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77b3b40 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"77b3b40\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69d747f5ba9b2\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<p class=\"ld-fh-element d-inline-block pos-rel  lqd-highlight-classic lqd-highlight-grow-left p\"  > Discover our key offerings, customizable to your needs. While these highlight frequent services, we adapt for specialty medications or global queries.<\/p>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12fb517 elementor-hidden-mobile elementor-widget elementor-widget-ld_tabs\" data-id=\"12fb517\" data-element_type=\"widget\" data-widget_type=\"ld_tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"lqd-tabs lqd-tabs-style-13 d-flex lqd-tabs-nav-items-not-expanded  12fb517 lqd-nav-underline-\" data-tabs-options=\"{&quot;trigger&quot;:&quot;click&quot;}\">\n\n\t\t\t<nav class=\"lqd-tabs-nav-wrap\">\n\t\t\t\t<ul class=\"reset-ul lqd-tabs-nav d-flex flex-column pos-rel\" role=\"tablist\"><li data-controls=\"lqd-tab-1991\" role=\"presentation\" class=\"elementor-repeater-item-d977918 active\"><a class=\"d-block mb-2\" href=\"#lqd-tab-1991\" data-bs-target=\"#lqd-tab-1991\" aria-expanded=\"false\" aria-controls=\"lqd-tab-1991\" role=\"tab\" data-toggle=\"tab\" data-bs-toggle=\"tab\"><span class=\"lqd-tabs-nav-txt\">Bilingual Inquiry Handling<\/span><\/a><\/li><li data-controls=\"lqd-tab-1992\" role=\"presentation\" class=\"elementor-repeater-item-1e0dd0f\"><a class=\"d-block mb-2\" href=\"#lqd-tab-1992\" data-bs-target=\"#lqd-tab-1992\" aria-expanded=\"false\" aria-controls=\"lqd-tab-1992\" role=\"tab\" data-toggle=\"tab\" data-bs-toggle=\"tab\"><span class=\"lqd-tabs-nav-txt\">Medical Information Call Center<\/span><\/a><\/li><li data-controls=\"lqd-tab-1993\" role=\"presentation\" class=\"elementor-repeater-item-14a7b43\"><a class=\"d-block mb-2\" href=\"#lqd-tab-1993\" data-bs-target=\"#lqd-tab-1993\" aria-expanded=\"false\" aria-controls=\"lqd-tab-1993\" role=\"tab\" data-toggle=\"tab\" data-bs-toggle=\"tab\"><span class=\"lqd-tabs-nav-txt\">Validated MI Recoding Tools <\/span><\/a><\/li><li data-controls=\"lqd-tab-1994\" role=\"presentation\" class=\"elementor-repeater-item-91b1fd4\"><a class=\"d-block mb-2\" href=\"#lqd-tab-1994\" data-bs-target=\"#lqd-tab-1994\" aria-expanded=\"false\" aria-controls=\"lqd-tab-1994\" role=\"tab\" data-toggle=\"tab\" data-bs-toggle=\"tab\"><span class=\"lqd-tabs-nav-txt\">Monitoring and Trending of MI <\/span><\/a><\/li><li data-controls=\"lqd-tab-1995\" role=\"presentation\" class=\"elementor-repeater-item-406f9e0\"><a class=\"d-block mb-2\" href=\"#lqd-tab-1995\" data-bs-target=\"#lqd-tab-1995\" aria-expanded=\"false\" aria-controls=\"lqd-tab-1995\" role=\"tab\" data-toggle=\"tab\" data-bs-toggle=\"tab\"><span class=\"lqd-tabs-nav-txt\">Medical Information Trainings and Refreshers<\/span><\/a><\/li><\/ul>\t\t\t\t\t\t\t<\/nav>\n\n\t\t\t<div class=\"lqd-tabs-content ps-6 pos-rel\"><div id=\"lqd-tab-1991\" role=\"tabpanel\" class=\"lqd-tabs-pane fade active in\"><p>Provide expert, end-to-end responses to medical questions, ensuring clarity and compliance in English and French. This includes product details, usage guidance, and off-label discussions, with proactive follow-up for unresolved issues.<\/p><p><strong>Key Components:<\/strong><\/p><ul><li>Initial intake and triage of inquiries<\/li><li>Research using validated sources<\/li><li>Drafting and reviewing responses<\/li><li>Documentation for audit trails<br \/>Escalation to PV for AE signals<\/li><\/ul> <\/div><div id=\"lqd-tab-1992\" role=\"tabpanel\" class=\"lqd-tabs-pane fade\"><div class=\"icon-box featured-box service-check-icon icon-box-left text-left\"><div class=\"icon-box-text last-reset\"><p dir=\"auto\">Our dedicated bilingual call center manages high-volume inquiries, offering 24\/7 availability for urgent HCP or patient needs. Integrated with safety databases, it ensures AE intake and reporting comply with Health Canada GVP.<\/p><p dir=\"auto\"><strong>Benefits<\/strong><\/p><ul dir=\"auto\"><li>Real-time query resolution<\/li><li>Multilingual support for Canadian markets<\/li><li>KPI tracking for response times and accuracy<\/li><\/ul><\/div><\/div> <\/div><div id=\"lqd-tab-1993\" role=\"tabpanel\" class=\"lqd-tabs-pane fade\"><p>Our validated MI recording tool with audit trail and record retention ensures traceability of medical queries, flags reported AEs &amp; PQCs to meet GVP &amp; GMP compliance requirements.<\/p><p dir=\"auto\">\u00a0<\/p> <\/div><div id=\"lqd-tab-1994\" role=\"tabpanel\" class=\"lqd-tabs-pane fade\"><p>With automated dashboards, trending analysis of all incoming medical queries can be achieved for proactive identification of end-user knowledge gaps to customize product trainings, the need for product material clarity and flag off-label use.<\/p> <\/div><div id=\"lqd-tab-1995\" role=\"tabpanel\" class=\"lqd-tabs-pane fade\"><p dir=\"auto\">Build your team's capability with GVP-compliant programs on inquiry handling and AE recognition. Tailored onboarding and periodic sessions ensure everyone\u2014from call agents to executives\u2014contributes to informed, safe communications.<\/p><p dir=\"auto\"><strong>Training Highlights<\/strong><\/p><ul dir=\"auto\"><li>Scenario-based simulations for real-world queries<\/li><li>Bilingual delivery for Canadian compliance<\/li><li>Focus on integration with PV reporting<\/li><\/ul><p dir=\"auto\">\u00a0<\/p> <\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-478a5de elementor-hidden-desktop elementor-widget elementor-widget-ld_accordion\" data-id=\"478a5de\" data-element_type=\"widget\" data-widget_type=\"ld_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"accordion accordion-sm accordion-side-spacing accordion-title-bg-transparent accordion-body-shadow accordion-active-has-fill\" id=\"accordion-69d747f5c2b4c\" role=\"tablist\" aria-multiselectable=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel  active\">\n\n\t\t\t\t<div class=\"accordion-heading\" role=\"tab\" id=\"heading-7501\">\n\t\t\t\t<h4 class=\"accordion-title  tabindex=\"-1\">\t\t\t\t\t<a class=\"\" role=\"button\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-69d747f5c2b4c\" data-bs-parent=\"#accordion-69d747f5c2b4c\" href=\"#collapse-7501\" data-target=\"#collapse-7501\" data-bs-target=\"#collapse-7501\"\n\t\t\t\t\taria-expanded=\"true\" aria-controls=\"collapse-7501\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\">Bilingual Inquiry Handling<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"fa fa-chevron-down\"><\/i><i class=\"fa fa-chevron-up\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-7501\" class=\"accordion-collapse collapse  show\" data-bs-parent=\"#accordion-69d747f5c2b4c\" role=\"tabpanel\" aria-labelledby=\"heading-7501\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<p>Provide expert, end-to-end responses to medical questions, ensuring clarity and compliance in English and French. This includes product details, usage guidance, and off-label discussions, with proactive follow-up for unresolved issues.<\/p><p><strong>Key Components:<\/strong><\/p><ul><li>Initial intake and triage of inquiries<\/li><li>Research using validated sources<\/li><li>Drafting and reviewing responses<\/li><li>Documentation for audit trails<br \/>Escalation to PV for AE signals<\/li><\/ul>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel \">\n\n\t\t\t\t<div class=\"accordion-heading\" role=\"tab\" id=\"heading-7502\">\n\t\t\t\t<h4 class=\"accordion-title  tabindex=\"-1\">\t\t\t\t\t<a class=\"collapsed\" role=\"button\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-69d747f5c2b4c\" data-bs-parent=\"#accordion-69d747f5c2b4c\" href=\"#collapse-7502\" data-target=\"#collapse-7502\" data-bs-target=\"#collapse-7502\"\n\t\t\t\t\taria-expanded=\"false\" aria-controls=\"collapse-7502\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\">Medical Information Call Center<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"fa fa-chevron-down\"><\/i><i class=\"fa fa-chevron-up\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-7502\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordion-69d747f5c2b4c\" role=\"tabpanel\" aria-labelledby=\"heading-7502\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<div class=\"icon-box featured-box service-check-icon icon-box-left text-left\"><div class=\"icon-box-text last-reset\"><p dir=\"auto\">Handle MDI reporting for incidents causing serious health deterioration or potential risks, including device details, incident description, and patient impact. We assist with root cause analysis and preventive recommendations to align with Vanessa's Law.<\/p><p dir=\"auto\"><strong>Key Components<\/strong><\/p><ul dir=\"auto\"><li>Classification of incidents as serious per Health Canada criteria<\/li><li>Documentation of device malfunctions or user errors<\/li><li>Timely notifications and follow-up investigations<\/li><li>Coordination with manufacturers for shared reporting<\/li><\/ul><p dir=\"auto\">\u00a0<\/p><\/div><\/div>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel \">\n\n\t\t\t\t<div class=\"accordion-heading\" role=\"tab\" id=\"heading-7503\">\n\t\t\t\t<h4 class=\"accordion-title  tabindex=\"-1\">\t\t\t\t\t<a class=\"collapsed\" role=\"button\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-69d747f5c2b4c\" data-bs-parent=\"#accordion-69d747f5c2b4c\" href=\"#collapse-7503\" data-target=\"#collapse-7503\" data-bs-target=\"#collapse-7503\"\n\t\t\t\t\taria-expanded=\"false\" aria-controls=\"collapse-7503\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\">Validated MI Recoding Tools <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"fa fa-chevron-down\"><\/i><i class=\"fa fa-chevron-up\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-7503\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordion-69d747f5c2b4c\" role=\"tabpanel\" aria-labelledby=\"heading-7503\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<p>Our validated MI recording tool with audit trail and record retention ensures traceability of medical queries, flags reported AEs &amp; PQCs to meet GVP &amp; GMP compliance requirements.<\/p><p dir=\"auto\">\u00a0<\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel \">\n\n\t\t\t\t<div class=\"accordion-heading\" role=\"tab\" id=\"heading-7504\">\n\t\t\t\t<h4 class=\"accordion-title  tabindex=\"-1\">\t\t\t\t\t<a class=\"collapsed\" role=\"button\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-69d747f5c2b4c\" data-bs-parent=\"#accordion-69d747f5c2b4c\" href=\"#collapse-7504\" data-target=\"#collapse-7504\" data-bs-target=\"#collapse-7504\"\n\t\t\t\t\taria-expanded=\"false\" aria-controls=\"collapse-7504\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\">Monitoring and Trending of MI <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"fa fa-chevron-down\"><\/i><i class=\"fa fa-chevron-up\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-7504\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordion-69d747f5c2b4c\" role=\"tabpanel\" aria-labelledby=\"heading-7504\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<p>With automated dashboards, trending analysis of all incoming medical queries can be achieved for proactive identification of end-user knowledge gaps to customize product trainings, the need for product material clarity and flag off-label use.<\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel \">\n\n\t\t\t\t<div class=\"accordion-heading\" role=\"tab\" id=\"heading-7505\">\n\t\t\t\t<h4 class=\"accordion-title  tabindex=\"-1\">\t\t\t\t\t<a class=\"collapsed\" role=\"button\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-69d747f5c2b4c\" data-bs-parent=\"#accordion-69d747f5c2b4c\" href=\"#collapse-7505\" data-target=\"#collapse-7505\" data-bs-target=\"#collapse-7505\"\n\t\t\t\t\taria-expanded=\"false\" aria-controls=\"collapse-7505\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\">Medical Information Trainings and Refreshers<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"fa fa-chevron-down\"><\/i><i class=\"fa fa-chevron-up\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-7505\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordion-69d747f5c2b4c\" role=\"tabpanel\" aria-labelledby=\"heading-7505\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<p dir=\"auto\">Build your team's capability with GVP-compliant programs on inquiry handling and AE recognition. Tailored onboarding and periodic sessions ensure everyone\u2014from call agents to executives\u2014contributes to informed, safe communications.<\/p><p dir=\"auto\"><strong>Training Highlights<\/strong><\/p><ul dir=\"auto\"><li>Scenario-based simulations for real-world queries<\/li><li>Bilingual delivery for Canadian compliance<\/li><li>Focus on integration with PV reporting<\/li><\/ul><p dir=\"auto\">\u00a0<\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8d0a803 e-con-full e-flex e-con e-parent\" data-id=\"8d0a803\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9968890 e-con-full e-flex e-con e-child\" data-id=\"9968890\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a78d63 elementor-widget__width-initial elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"0a78d63\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69d747f5c300d\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h2 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h2\"  > Book A Discover Call<\/h2>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40fc8da elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"40fc8da\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69d747f5c3417\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<p class=\"ld-fh-element d-inline-block pos-rel  lqd-highlight-classic lqd-highlight-grow-left p\"  > Book a discovery call with a Zenith PV senior partner today to discuss your needs, uncover gaps, and kickstart your compliance journey.<\/p>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"jet-popup-target elementor-element elementor-element-a003f95 elementor-widget elementor-widget-button\" data-jet-popup=\"{&quot;attached-popup&quot;:&quot;jet-popup-2275&quot;,&quot;trigger-type&quot;:&quot;click&quot;,&quot;trigger-custom-selector&quot;:&quot;&quot;}\" data-id=\"a003f95\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schedule A Call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5a47bb e-con-full e-flex e-con e-parent\" data-id=\"b5a47bb\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6d8296c e-flex e-con-boxed e-con e-child\" data-id=\"6d8296c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b62b699 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"b62b699\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69d747f5c68fa\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h2 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h1\"  > Ensuring Regulatory Mastery in MI<\/h2>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba54e51 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"ba54e51\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69d747f5c6bf2\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<p class=\"ld-fh-element d-inline-block pos-rel  lqd-highlight-classic lqd-highlight-grow-left p\"  > All services adhere to Health Canada, FDA, and EMA standards, with emphasis on Vanessa's Law for hospital ADR reporting. We integrate MI seamlessly with PV for AE escalation, signal detection, and aggregate reporting.<\/p>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37f56a1 e-grid e-con-full e-con e-child\" data-id=\"37f56a1\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-af26c8b e-con-full e-flex e-con e-child\" data-id=\"af26c8b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14cf6f1 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"14cf6f1\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69d747f5c6ecf\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<p class=\"ld-fh-element d-inline-block pos-rel  lqd-highlight-classic lqd-highlight-grow-left p\"  > Reduces compliance risks through transparent processes<\/p>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d04ccad e-con-full e-flex e-con e-child\" data-id=\"d04ccad\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d2f013 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"5d2f013\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69d747f5c7184\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<p class=\"ld-fh-element d-inline-block pos-rel  lqd-highlight-classic lqd-highlight-grow-left p\"  > Builds physician and patient trust in your brands<\/p>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-695f8bc e-con-full e-flex e-con e-child\" data-id=\"695f8bc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c23797e elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"c23797e\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69d747f5c7441\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<p class=\"ld-fh-element d-inline-block pos-rel  lqd-highlight-classic lqd-highlight-grow-left p\"  > Supports mid-sized pharma with boutique, scalable solutions<\/p>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a78cffc e-con-full e-flex e-con e-parent\" data-id=\"a78cffc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b6a02b1 e-con-full e-flex e-con e-child\" data-id=\"b6a02b1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a229776 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"a229776\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69d747f5c771a\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h6 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h6\"  > FREE CONSULTATION<\/h6>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cece31 elementor-widget__width-initial elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"9cece31\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69d747f5c7a02\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h2 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h2\"  > Send us your questions securely<\/h2>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0c6059 e-flex e-con-boxed e-con e-child\" data-id=\"f0c6059\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05f742d uael-gf-style-underline uael-gf-check-yes uael-gf-button-justify uael-gf-ajax-true uael-gf-input-size-sm uael-gf-enable-classes-no uael-gf-check-default-no uael-gf-btn-size-sm 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><label class='gfield_label gform-field-label' for='input_1_3'>Company Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_1_3' type='email' value='' class='large' tabindex='6'   aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_1_4\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_4'>Company Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_4' id='input_1_4' type='text' value='' 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